Terms & Conditions

1. About RepAI Chat

RepAI Chat is an AI-powered chatbot platform designed to help businesses communicate with website visitors, answer questions, automate conversations, generate leads, and provide customer support.

The Services may include:

• AI-powered chatbots
• Website chatbot widgets
• AI training and knowledge-base features
• Conversation management
• Lead collection
• Analytics and reporting
• Integrations with third-party platforms
• Customer support tools
• Subscription and billing features

We may add, modify, improve, or discontinue features of the Services from time to time.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our Services.

If you use RepAI Chat on behalf of a company, organization, or other entity, you represent that you have the authority to accept these Terms on its behalf.

You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.

3. Account Registration

Certain features require you to create an account.

When creating an account, you agree to provide accurate and up-to-date information.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Keeping your account information accurate
• All activities performed through your account
• Immediately notifying us of unauthorized access or suspected security issues

You should not share your account credentials with unauthorized individuals.

We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.

4. Use of the Services

You agree to use RepAI Chat only for lawful and legitimate purposes.

You must not use the Services to:

• Violate any applicable law or regulation
• Commit fraud or facilitate fraudulent activities
• Impersonate another person or organization
• Collect personal information unlawfully
• Send spam or unwanted communications
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Reverse engineer or attempt to extract source code from the Services
• Circumvent security or usage restrictions
• Abuse APIs, integrations, or system resources
• Use the Services to generate or distribute unlawful content
• Infringe intellectual property or other rights of third parties

We may restrict or terminate access where we reasonably believe the Services are being misused.

5. Customer Content

You may provide information, documents, text, website content, knowledge-base materials, instructions, images, and other content to the Services (“Customer Content”).

You retain ownership of your Customer Content.

By submitting Customer Content, you grant RepAI Chat the rights necessary to host, process, reproduce, transmit, and otherwise use that content solely to provide, maintain, secure, and improve the Services, subject to our Privacy Policy and any applicable agreement between you and RepAI Chat.

You are responsible for ensuring that you have the necessary rights, permissions, and legal authority to provide Customer Content to us.

6. AI-Generated Responses

RepAI Chat uses artificial intelligence to generate chatbot responses.

AI-generated responses may occasionally be:

• Incorrect
• Incomplete
• Outdated
• Misleading
• Inappropriate for a particular situation

AI responses should not automatically be treated as professional, legal, financial, medical, or other expert advice.

You are responsible for reviewing and appropriately configuring your chatbot's content, instructions, knowledge sources, and responses before relying on them for business purposes.

We do not guarantee that every AI-generated response will be accurate or suitable for every situation.

7. Customer Responsibility for Chatbot Content

If you use RepAI Chat to operate a chatbot on your website or application, you are responsible for the content and behavior of that chatbot.

You are responsible for:

• The information provided to your chatbot
• Your chatbot's instructions and configuration
• Your business policies and claims
• Information collected from visitors
• Required privacy notices and disclosures
• Obtaining required permissions or consent
• Compliance with applicable laws
• Reviewing chatbot responses where appropriate

RepAI Chat does not assume responsibility for claims, representations, promises, or advice generated by a chatbot based on information supplied or configured by the customer.

8. Subscriptions and Billing

Some features of the Services require a paid subscription.

Subscription prices and included features are displayed on our pricing or checkout pages.

Depending on the selected plan:

• Billing may occur monthly or annually
• Your subscription may automatically renew unless canceled
• Taxes or applicable fees may be added where required
• Usage limits may apply
• Different plans may include different features and limits

We reserve the right to change pricing or plan features. Where required, we will provide appropriate notice before changes take effect.

9. Free Trials and Promotional Offers

We may occasionally offer free trials, discounts, credits, or promotional pricing.

Promotional offers may be subject to additional conditions.

Unless otherwise stated, we reserve the right to modify, suspend, or terminate promotional offers at any time.

If a free trial converts into a paid subscription, you may be charged according to the applicable subscription terms.

10. Cancellation

You may cancel your subscription according to the cancellation options available through your account or by contacting our support team.

Cancellation generally prevents future renewal but does not automatically reverse charges that have already been processed unless otherwise stated by our refund policy or required by applicable law.

After cancellation, access to paid features may continue until the end of the applicable billing period.

11. Refunds

RepAI Chat may offer a 7-day money-back guarantee for eligible subscriptions as advertised on our website.

Refund eligibility may depend on the applicable plan, purchase method, and other conditions.

Where a refund is requested, we may verify the relevant subscription and payment information before processing the refund.

Certain purchases, usage-based services, promotional offers, or third-party purchases may be subject to different refund conditions.

12. Third-Party Services and Integrations

RepAI Chat may integrate with or provide links to third-party services, including website platforms, analytics services, payment providers, communication tools, and other applications.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for:

• Third-party service availability
• Third-party content
• Third-party security practices
• Changes made by third-party providers
• Errors caused by third-party integrations

Your use of third-party services is at your own discretion and risk.

13. Intellectual Property

The Services and all related technology, software, designs, branding, graphics, interfaces, documentation, and content provided by RepAI Chat are owned by or licensed to RepAI Chat and are protected by applicable intellectual-property laws.

Except as expressly permitted under these Terms, you may not:

• Copy or reproduce the Services
• Resell or redistribute the Services without authorization
• Modify or create derivative works from our software
• Reverse engineer our technology
• Remove copyright, trademark, or proprietary notices
• Use RepAI Chat branding without permission

These Terms do not transfer ownership of RepAI Chat's intellectual property to you.

14. Your Feedback

If you provide suggestions, ideas, feedback, or recommendations regarding our Services, you grant us permission to use that feedback without restriction or compensation, provided that doing so does not disclose your confidential information.

15. Service Availability

We aim to provide reliable and continuous access to the Services, but we do not guarantee that the Services will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Free from delays

Services may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical problems
• Security incidents
• Infrastructure failures
• Internet or hosting issues
• Third-party service interruptions
• Events outside our reasonable control

We may perform scheduled or emergency maintenance when necessary.

16. Data and Privacy

Your use of the Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using the Services, you acknowledge that you have reviewed our Privacy Policy.

17. Security

You agree not to attempt to compromise the security of the Services.

This includes attempting to:

• Access accounts without authorization
• Access restricted systems
• Circumvent authentication
• Introduce malicious software
• Perform denial-of-service attacks
• Probe or scan our systems without authorization
• Exploit security vulnerabilities for unauthorized purposes

Security vulnerabilities should be reported responsibly to our support team.

18. Prohibited Content

You must not use RepAI Chat to create, transmit, store, or distribute content that is unlawful or that violates the rights of others.

This includes content that:

• Promotes illegal activities
• Facilitates fraud or scams
• Infringes intellectual property rights
• Contains malicious software
• Attempts to obtain sensitive information through deception
• Harasses or threatens individuals
• Violates applicable privacy laws
• Otherwise violates applicable laws or regulations

We reserve the right to investigate suspected violations and take appropriate action.

19. Suspension and Termination

We may suspend or terminate your access to the Services if:

• You violate these Terms
• You fail to pay applicable fees
• Your use creates a security risk
• Your use creates legal or regulatory risk
• You abuse the Services
• We are required to do so by law
• We discontinue the relevant Services

Where reasonably possible, we may provide notice before suspension or termination.

Upon termination, your right to access and use the affected Services will end.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

RepAI Chat makes no guarantees that:

• AI responses will always be accurate
• The Services will meet every business requirement
• The Services will operate without interruption
• Information generated by the AI will always be complete or current
• The Services will be free from errors or defects

You are responsible for determining whether the Services are appropriate for your particular business needs.

21. Limitation of Liability

To the maximum extent permitted by applicable law, RepAI Chat and its owners, employees, affiliates, partners, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services.

This may include loss of:

• Revenue
• Profits
• Business opportunities
• Data
• Goodwill
• Business interruption

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless RepAI Chat and its affiliates, officers, employees, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your Customer Content
• Your violation of another person's rights
• Your violation of applicable laws
• Your chatbot's content or configuration

23. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

For material changes, we may provide additional notice where appropriate.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

24. Governing Law

These Terms shall be interpreted and governed according to the applicable laws governing RepAI Chat and its relationship with you, without regard to conflict-of-law principles.

Any dispute arising from these Terms or the Services shall be handled through the applicable courts or dispute-resolution process permitted under applicable law.

Note: Before publishing this section, replace it with the specific governing law and jurisdiction applicable to your business.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, while the remaining provisions will continue to remain in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements applicable to specific Services, constitute the agreement between you and RepAI Chat regarding your use of the Services.

If there is a conflict between these Terms and a separate written agreement governing a particular service, the separate agreement may control for that service.

27. Contact Us

If you have questions about these Terms & Conditions, please contact us.