Privacy policy
Last Updated: August 19, 2026
At repai.chat (“RepAI Chat,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, services, AI chatbot platform, and related products.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
By accessing or using repai.chat, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through your use of our services, and from third-party services you choose to connect.
1.1 Account Information
When you create an account or subscribe to our services, we may collect:
- Name
- Email address
- Company or business name
- Username and account
- credentials
- Billing and subscription information
- Contact information
- Website or domain information
- Information you provide when contacting our support team
- We use this information to create and manage your account, provide our services, process payments, and communicate with you.
1.2 Website and Chatbot Data
When you use RepAI Chat or interact with a chatbot powered by our platform, we may process:
- Questions and responses
- Information submitted through chatbot forms
- Contact details voluntarily provided through a chatbot
- Website URLs and pages where the chatbot is installed
- Customer support or lead information
- Feedback submitted through our services
The information collected through a chatbot may belong to the business operating that chatbot. In such cases, the relevant business may also be responsible for determining how that information is used.
Chat messages and conversation content
1.3 Technical Information
We may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from IP address
- Referring URLs
- Pages visited
- Date and time of visits
- Service usage information
- Error and diagnostic information
This information helps us operate, secure, maintain, and improve our platform.
2. How We Use Your Information
We may use collected information to:
- Provide and operate RepAI Chat services
- Create and manage user accounts
- Process subscriptions and payments
- Provide customer support
- Respond to inquiries
- Configure and maintain AI chatbot functionality
- Process and deliver chatbot conversations
- Improve our services and user experience
- Monitor service performance
- Detect and prevent fraud, abuse, and security threats
- Maintain the security of our platform
- Send important service-related communications
- Send marketing communications where permitted by law
- Comply with applicable legal obligations
- Enforce our Terms of Service and other agreements
We will not use your personal information for purposes materially different from those described in this Privacy Policy without appropriate notice or legal basis.
3. AI and Chatbot Processing
RepAI Chat provides AI-powered conversational tools that businesses can use on their websites, landing pages, and applications.
Depending on how a customer configures the service, chatbot conversations may contain information submitted by website visitors.
We process such information as necessary to provide the requested chatbot functionality.
Businesses using RepAI Chat are responsible for ensuring that their chatbot configurations, privacy notices, data collection practices, and use of visitor information comply with applicable laws and regulations.
You should avoid submitting sensitive personal information through a chatbot unless the relevant service specifically requests and is designed to handle such information.
4. Information Sharing
We do not sell your personal information.
We may share information with trusted third parties when necessary to provide, maintain, secure, or improve our services.
These may include:
Service Providers
We may use third-party providers for services such as:
- Cloud hosting
- Database infrastructure
- Payment processing
- Email delivery
- Analytics
- Customer support
- Security and fraud prevention
- AI and machine-learning infrastructure
- Website performance and monitoring
These providers may process information only as necessary to provide services to us and subject to appropriate contractual or legal requirements.
Legal Requirements
We may disclose information if we believe disclosure is reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from authorities
- Protect the rights, property, or safety of RepAI Chat, our users, or others
- Investigate fraud, abuse, or security incidents
- Enforce our agreements
Business Transfers
If RepAI Chat is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
5. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to operate and improve our website and services.
These technologies may be used to:
- Keep you signed in
- Remember preferences
- Understand website usage
- Analyze traffic and performance
- Improve functionality
- Maintain security
- Measure marketing effectiveness
You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of our website or services.
6. Analytics
We may use analytics services to understand how visitors interact with our website and how our services are used.
Analytics information may include pages visited, device information, approximate location, browser information, traffic sources, and usage patterns.
Where required, we will provide appropriate notices and obtain consent for analytics technologies.
7. Payment Information
Payments and subscriptions may be processed through third-party payment providers.
RepAI Chat generally does not store complete payment card numbers on its own servers when payment processing is handled by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain your account
- Fulfill contractual obligations
- Resolve disputes
- Maintain business and transaction records
- Meet legal, tax, accounting, and regulatory requirements
- Detect and prevent fraud or abuse
- Enforce our agreements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements and legitimate business needs.
9. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain processing
- Request a copy of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
To exercise an applicable privacy right, contact us using the information provided below.
We may need to verify your identity before completing certain requests.
11. Marketing Communications
f you subscribe to marketing communications from us, we may send information about:
- New features
- Product updates
- Offers
- Promotions
- Educational content
- Service announcements
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.
Please note that we may still send important transactional or service-related communications.
12. Third-Party Links
Our website or services may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, security, or content of third-party services.
We encourage you to review the privacy policies of any third-party service you visit or use.
13. International Data Transfers
Depending on the infrastructure and service providers used by RepAI Chat, your information may be processed or stored in countries other than the country where you live.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
14. Business Customers and End-User Data
If you use RepAI Chat to provide chatbot services to your own customers or website visitors, you may control and determine what information is collected through your chatbot.
In these situations, you are responsible for:
- Providing appropriate privacy notices
- Obtaining required consent
- Collecting only information that is necessary
- Responding to requests from your customers or website visitors
- Complying with applicable privacy and data-protection laws
- Properly configuring your chatbot and integrations
Where applicable, RepAI Chat may process such information on behalf of the business using our services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
If we make material changes, we may provide additional notice where required by applicable law.
Your continued use of our services after the updated Privacy Policy becomes effective means that you acknowledge the updated policy.
16. Governing Terms
This Privacy Policy should be read together with our Terms of Service and any other agreements governing your use of RepAI Chat.
Nothing in this Privacy Policy limits any rights or protections available to you under applicable privacy or data-protection laws.
17. Contact Us
If you have questions about this Privacy Policy, our data practices, or your personal information, please contact us.
RepAI Chat
Website: repai.chat
Email: support@repai.chat
For privacy-related requests, please include “Privacy Policy” in the subject line of your email.